Terms of service.

ARRIVAL & DEPARTURE TIME

Enniskeen Estate cabins check in from 3pm-8pm. Check out is by 11am.

Mountain Cottage check in from 4pm-8pm. Check out is by 11am.

ForestSPA - 2 hour time slot from booked session start time.

DAMAGES DEPOSIT

A damage deposit of GBP 150 is required on arrival. This will be collected as a cash payment. Your deposit will be returned on check-out, in full in cash, subject to an inspection of the property.

CANCELLING / CHANGING YOUR BOOKING

Bookings are non refundable.

For guests wishing to cancel more than 21 days prior to their check in date a change of date will be offered or a voucher will be issued (valid for 6 months from date of stay) to the monetary value of the booking.

You are entitled to change your booking dates at Enniskeen Estate up to 21 days prior to your arrival subject to the following:

1.      Your newly requested dates must fall within 6 months after the arrival date of your initial booking, or before 10th November of same year, whichever occurs first.

You are entitled to change your booking dates at the Mountain Cottage up to 21 days prior to your arrival subject to the following:

1.      Your newly requested dates must fall within 6 months after the arrival date of your initial booking.

Note that date changes may incur additional charges.

Cancellations made within 21 days of the check-in date will be offered a change of date where the accommodation and/or experience is able to be rebooked at full price for the dates cancelled. We will make all reasonable efforts to re-let the accommodation and/or experience, but if we are unable to do so, then regretfully we will be unable to offer a change of date and will be charged in full. We strongly advise that clients take out travel insurance to cover any costs associated with having to cancel.

Cancellations Due to Extenuating Circumstances:
In the unlikely event that adverse weather conditions, extenuating circumstances or regional or nationwide restrictions beyond our control prevent our ability to provide safe services to our guests we reserve the right to amend reservations. In such an event we will offer alternative accommodation/experience or offer guests the opportunity to amend the date of stay/experience to a suitable alternative. We will be unable to make any refunds, pay you any compensation or meet any costs or expenses you incur as a result. Please ensure you have adequate travel insurance in place to cover any such eventuality.

AGE RESTRICTIONS

All our accommodations and experiences are adult-only. Any person booking must be aged 18 or over, and all guests must be 16 or over.

PETS

Please note that no pets are permitted at all accommodations or the ForestSPA.

BE MINDFUL

Please respect the experience of fellow guests and neighbouring animals, remembering our accommodations and experiences are peaceful nature escapes. Keep noise to a minimum and note that all accommodation is non-smoking.

ACCOMMODATION CAPACITY

For insurance reasons, the total number of people staying in each unit must not exceed the stated maximum capacity.

DEFAULT BY THE CUSTOMER

The consumer is obliged to ensure that all documentation and details issued to you by Enniskeen Estate is correct. In an unlikely event that you do not agree with the documentation, it must be brought to our attention immediately.